SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
I recently snagged this 40W portable speaker and it's a real game! You know that feeling when you hit the jackpot? That's exactly how I felt after unboxing beauty. The sound quality is just out of this world - like seriously high-power. It hits all those deep bass notes perfectly and even at high volumes, there’s no distortion whatsoever. The highs are crisp, mids are clear as day and lows... well let’s just say they'll make your heart pound excitement. Now let me tell you about its Bluetooth connectivity because honestly, it couldn’t be easier! It pairs up in an instant without any fuss or hassle. Just turn on your device’s Bluetooth setting and voila! Your tunes will start flowing seamlessly from your device to the speaker in no time. This thing has become my constant companion for every occasion where good music is required.Battery life hasn't disappointed either. Keeps going strong for hours on end which makes it perfect for long road trips or weekend camping adventures! 🎉
this little beast is my new favorite thing 😍 the power that comes out of this tiny package is mind-blowing 🤯 no issues with bluetooth connection at all 👌 perfect for any occasion or place 🏖️
High-quality sound from a compact device, truly impressive!
good
its powerful, has great sound quality and connects easily through bluetooth. i love how portable it is too.
recommend
absolutely thrilled with my new portable speaker! the sound is crystal clear and it's powerful enough to fill up any room. i love how easy it was to connect via bluetooth, no hassle at all 😊🔊
Spectacular
Portable, powerful and perfect for parties. The bluetooth connection is seamless.
ok
wow just wow 😲
i've got to say, this 40W speaker is really something else. i've been using it non stop since i bought it and the audio quality never ceases to impress me. plus, portability and easy bluetooth connection are major pluses.
Loving this speaker! Small size but big on sound output.
👏
It's portable with excellent sound quality.