SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
Weâre a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you wonât find anywhere else, thatâs for sure. We strongly believe that great stuff shouldnât cost a fortune thatâs why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
đąđ§ I am absolutely overjoyed and thrilled with these fantastic irrigation spikes! They have truly been a revolutionary game changer for my indoor jungle, completely transforming the way I care for my plants. In the past, one of my biggest concerns was either overwatering or underwatering my precious green companions. It's easy to do either when you're guessing how much water each plant needs. Since using these spikes, I've noticed that not only are my plants healthier but also happier as well; their vibrant colors and lush foliage bear testament to this fact! So if youâre someone who loves nurturing plants at home but struggles with maintaining optimal watering levels â then look no further than these handy tools. They make plant care simpler while ensuring your beloved greens thrive beautifully within your indoor jungle setting. A must-have tool indeed for every aspiring or seasoned gardener out there looking forward to boosting their gardening success rate effortlessly! đżâ¨
Love, love, LOVE these! đ Easy to use and super effective. I've seen such an improvement in my potted plants since I started using them.
If you love your potted beauties as much as I do, then these irrigation spikes are going be your new best friend! đ Not only have they saved me time on daily watering routines but also helped maintain optimal soil moisture levels even when I am away on vacation đ No more returning home to wilted leaves or dry pots- every single one of my babies looks fresh & vibrant now!! And adjusting the flow rate? Itâs childâs play đ
These irrigation spikes are a total lifesaver! They keep my plants perfectly watered and have really taken the stress out of plant care.
I have always struggled with keeping my potted alive due to inconsistent watering schedules - either too much or too little water was always an issue. But ever since I started using these adjustable drip spikes, oh boy what a difference! My plants are thriving like never before and look healthier than ever. The best part is that they're simple to use and also adjustable according to individual plant requirements which makes them perfect for someone like me who has different types of plants at home.
Pretty handy!
What a brilliant idea! These drip spikes have made caring for my diverse range of potted plants an absolute breeze đŹď¸đ
Recommend
No more overwatering or underwatering issues here! These spikes make plant care so much easier and less time-consuming.
The convenience factor alone makes these worth every penny, but when you add in how healthy and vibrant my plants look now? Itâs priceless đ
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I can't believe how well these work. My houseplants look healthier than ever before - they're practically glowing with vitality thanks to proper watering đđ
Absolutely recommend this product for anyone who loves their green friends as much as I do but struggles with watering consistency đđ§