SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
What a fantastic purchase! This leash is the perfect length, doesn't tangle and retracts smoothly. It's made walking my energetic pup so much easier. 🐾
you won’t believe how good this thing until you try it yourself love how it automatically adjusts to my dog’s movements, no more pulling or tugging!
This retractable leash has been a lifesaver for me and my little furball! The auto-retract feature ensures that he stays safe while still having enough freedom to explore. A must-have for pet parents ❤️.
i've tried so many leashes before but none of them compares to this one - auto-retraction? check! comfortable grip? check! durable material? triple check!! 👍👍
A high-quality product indeed! I'm impressed with its sturdy design and smooth operation. My walks with Fido have never been better thanks to this automatic retractable leash.
this leash does wonders for our evening strolls - i can finally let my pooch roam without worrying about him running off too far, plus it's super easy on the hands 😊.
The best part about this product is its ease of use; even when juggling groceries in one hand, I can trust that the automatic function will keep my pet secure as we navigate through our busy neighborhood together!
Finally, a leash that gives my pup freedom without sacrificing safety. Love it!
no more wrestling with the leash on our walks! this one's a keeper 👍.
This retractable leash has made our daily strolls so much smoother and enjoyable for both me and my dog!
got this as a gift for my sister her puppy loves it she says it’s the thing ever 😊.
recommend
I was skeptical at first but now I can't imagine walking my dog without this automatic retractable leash. A real problem-solver!
my doggo has never been happier during his walkies thanks to this nifty little gadget 💖.
The auto-retract feature on this is just genius - makes managing an excitable pet so much easier!
wow just wow didn’t know a simple walk could be transformed like this kudos to whoever invented these leashes 🙌👏.