SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
I've been on the hunt for a unique piece to liven my garden, and this metal bee is just perfect! It's not only aesthetically pleasing but also sturdy. The craftsmanship is evident in every detail - from the intricate down to its cute little antennae. It has added a whimsical touch that my neighbors can't stop raving about. Plus, it's weather-resistant so no need to worry about rusting or fading colors, even after several rain showers! A fantastic find indeed.
The quality of this decorative bumblebee exceeded my expectations. The colors are vibrant, the material sturdy - it's worth every penny!
I'm absolutely thrilled with this adorable bumblebee decoration! Its vibrant colors really pop against our wooden fence and have brought so much life into our backyard space. The quality of the metal work is top-notch; you can tell this isn't some flimsy ornament that'll break easily. As an avid gardener, I appreciate how it adds charm without being too distracting or overpowering other elements in my garden. And guess what? Even my husband who’s usually indifferent about these things loves it!
Who knew a simple decorative bee could bring such joy?! This charming metallic creature has become the centerpiece of attention among my patio decorations – everyone asks where I got it from! The size is just right: noticeable but not overwhelming at all. It's lightweight yet feels durable which gives me confidence that it will withstand different weather conditions over time.
This metal bee is a real conversation starter! It's got character and adds an unexpected element of fun to my garden.
This little gem has added so much charm to my outdoor space. I appreciate its durability and eye-catching design.
Absolutely thrilled with this adorable bumblebee decoration. It's well-made, attractive, and brings life into our garden space.
A delightful addition to any outdoor space - that's how I'd describe this lovely bumblebee decor piece in one sentence. With its striking design and high-quality material, you're getting more than your money’s worth here folks! What sets this apart though are those tiny details like textured body and glossy finish which truly make it stand out amongst other generic yard decors out there.
This metal bee isn't just another generic yard ornament; its detailed craftsmanship sets it apart from others on the market.
look as described
If you're looking for something whimsical yet durable, then look no further than this cute little metallic creature!
I must say, I’m impressed by how well-crafted this piece is – from its textured body down to those tiny antennae. A great investment for any garden enthusiast out there