SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
🌟🌟🌟🌟🌟 I find myself absolutely smitten with this compact gadget! As someone who frequently misplaces essential items such as keys and wallet, the introduction of this Bluetooth tracker into my life has been nothing short of a godsend. It's incredibly easy to lose track of these small but crucial items in the hustle and bustle of daily life, but thanks to this little device, finding them is now an absolute breeze. What strikes me about this Bluetooth tracker is its size; it's small and unobtrusive. This means that when it's attached to my keychain or slipped into my wallet, there isn't any additional bulkiness added that would otherwise be inconvenient or cumbersome. Its design is thoughtful and considerate towards everyday practicality. Another aspect worth noting is the accompanying app for tracking lost items - it's super user-friendly! The interface makes navigating through the process as simple as can be which adds another level of convenience for users like myself who are not particularly tech-savvy. It eliminates all complexities associated with tracking down misplaced belongings at home. In addition to these features, I've also noticed that the battery life on this device is impressive. Despite using it regularly since acquiring it, I haven't had any need to charge it yet which speaks volumes about its efficient power management system. All things considered, if you're someone who often finds themselves searching high and low for misplaced objects around your house just like me then I couldn't recommend this product more highly! It truly simplifies what could otherwise be a frustrating task while proving itself useful in our day-to-day lives.
I've say...I was skeptical at first about how effective this tiny gadget could really be. But boy, did it prove me wrong! This smart tracker has saved me from many frustrating mornings of turning the house upside down looking for my car keys. It's easy to set up and even easier to use – just attach it your item (mine are on my keys and purse) then simply open up the app on your phone if you ever need locate them. And let’s not forget its sleek design that blends perfectly with all my accessories without being an eyesore!
😊💕 Who knew such a small thing could make such a big difference? As someone constantly losing her glasses (even though they're usually on top of her head 🙈), this Bluetooth Tracker is heaven-sent! Now instead of wasting time searching high and low for them every morning before work, I just whip out my phone, tap into the app & voila - found 'em! It's also worth mentioning that setup was quick & painless which is great because tech isn't really my strong suit... All in all 10/10 would recommend!
😊💕
🌟🌟🌟🌟🌟 Just when I thought my forgetful nature would always have the better of me, this handy little Bluetooth tracker came along! It's been a lifesaver in helping me locate my keys and wallet which seem to have a knack for disappearing just when I need them. The compact size is perfect - it doesn't add any unnecessary bulk to my keychain or wallet making it super convenient. Plus, user-friendly app makes tracking lost items an absolute breeze even for someone like me who isn’t exactly tech-savvy. To top it all off, the battery life has been nothing short of impressive This smart gadget has truly simplified what used to be frustrating searches around the house. Highly recommended!
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This little gadget has been a godsend. I'm constantly losing my wallet but with this tracker, finding it is now as easy as pie. Highly recommend.
Absolutely love how convenient and practical this smart tracker is!
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The compact size of this Bluetooth tracker makes it perfect for attaching to keychains or slipping into wallets without adding bulkiness. Plus the battery life is impressive!
No more panic attacks over missing keys or wallets thanks to this brilliant little Bluetooth Tracker. The setup was quick & painless even though tech isn’t really my strong suit...
The accompanying app that comes along with this Bluetooth Tracker makes tracking lost items super simple.