SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
The solar garden lights offer an eco-friendly lighting solution for outdoor spaces. The soft glow they emit can create a soothing atmosphere, perfect for relaxing evenings outdoors. However, the brightness level is moderate, which may not be sufficient for areas that require brighter lighting. The design is straightforward and complements most outdoor decors, but it doesn't stand out in terms of innovation or versatility. These lights are easy to install and maintain, thanks to their solar-powered operation. Overall, they serve their purpose of adding a subtle touch of illumination to gardens or patios, but they may not be ideal for users looking for more powerful or customizable lighting options.
These garden lights are truly amazing! They add such a touch to my backyard. I love how they mimic the gentle glow of fireflies, so enchanting and vibrant! 👍
The garden lights provide a soft glow that adds a pleasant ambiance to outdoor areas. The solar-powered feature is convenient and eco-friendly, requiring no additional electricity. However, the brightness may be insufficient for those seeking brighter illumination, especially in larger spaces or areas with dense foliage. The design is simple and blends well with garden decor but lacks unique features that set it apart from other outdoor lighting options. Overall, while these lights offer a subtle touch of warmth to the garden, they may not meet the expectations of those looking for more impactful or customizable lighting solutions.
As an outdoor enthusiast, I appreciate the uniqueness these solar lights bring to my garden. Their eco-friendly feature is commendable and their bright, lively illumination is just astounding!
The garden lights offer a subtle glow that adds a nice ambiance to outdoor spaces. While the solar-powered feature is convenient, the brightness is moderate and may not be sufficient for areas requiring more illumination. Additionally, the design is fairly standard and doesn't provide a standout feature compared to other outdoor lighting options available. Overall, it's a decent choice for those seeking simple and eco-friendly garden decor but may not meet expectations for those looking for brighter or more unique lighting solutions.
Vibrant night glow.
I'm absolutely thrilled with these solar-powered gems! The way they light up my patio at night gives it such a warm, inviting ambiance. Plus, no electricity costs – win-win situation for me!
These outdoor lights provide a gentle glow that enhances the atmosphere of the garden. The solar-powered functionality is efficient, although the brightness level is average and may not be suitable for areas requiring brighter illumination. The design is straightforward and blends well with outdoor decor, but it lacks distinctive features that make it stand out among other garden lighting options. It's a practical choice for adding subtle lighting to outdoor spaces, especially for those prioritizing eco-friendly solutions, but it may not meet the needs of those seeking more impactful or customizable lighting effects.
The soft glow from these lights has completely transformed our family's outdoor space into a whimsical wonderland. It’s like having our own little constellation in the backyard every evening .
Magical garden ambiance.
Eco-friendly feature appreciated. However, the lights' brightness is moderate, and the overall design feels standard for garden decor.
Amazing! The soft glow from these lights is absolutely enchanting.
Brightens garden, charming nighttime ambiance.
Average brightness, decent durability. Adds a subtle glow to the garden but not overly impressive in terms of illumination.
Affordable elegance for my garden. They light up beautifully every evening.
The solar-powered aspect is commendable for its energy efficiency and sustainability. However, the brightness level is relatively modest, suitable for creating ambient lighting but not ideal for tasks or areas requiring more visibility. The design is understated and functional, fitting seamlessly into garden aesthetics. Nevertheless, it doesn't boast any standout features or customization options that might appeal to those seeking more versatile lighting options. In conclusion, these lights serve well for adding a touch of charm to outdoor spaces with their soft glow and eco-friendly operation, but they may not fulfill the needs of users looking for brighter or more versatile lighting solutions. These outdoor lights emit a gentle illumination that creates a serene atmosphere in the garden. The solar-powered aspect is commendable for its energy efficiency and sustainability. However, the brightness level is relatively modest, suitable for creating ambient lighting but not ideal for tasks or areas requiring more visibility. The design is understated and functional, fitting seamlessly into garden aesthetics. Nevertheless, it doesn't boast any standout features or customization options that might appeal to those seeking more versatile lighting options. In conclusion, these lights serve well for adding a touch of charm to outdoor spaces with their soft glow and eco-friendly operation, but they may not fulfill the needs of users looking for brighter or more versatile lighting solutions.
These solar gems have truly transformed our patio into a wonderland.
I'm thrilled! These tiny suns make my yard look so inviting.
Eco-friendly outdoor lighting.
Simple setup, adequate brightness. Adds a nice touch to outdoor spaces but doesn't stand out significantly compared to other options.