SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxim.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxim.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
This innovative feeder is a birdwatcher's dream, offering an up-close and personal view of colorful avian visitors right from your window. Its clear design enhances the viewing experience, making birdwatching a joyous and educational activity for the whole family. Easy to set up and maintain, it brings nature's beauty and serenity to your home, creating a peaceful oasis for both birds and humans alike.
Absolutely love my new bird feeder! It's so easy to install and refill. Watching little birds visit every morning has become a highlight of my day. Highly recommend for any nature lovers out there!
This bird feeder brings the wonders of nature right to your fingertips, offering a front-row view of colorful avian visitors. With its transparent design, watching birds becomes an immersive experience, perfect for nature enthusiasts. Sturdy and easy to install, it adds a touch of beauty and excitement to any window, making it a must-have for bird lovers.
I'm with this purchase! The feeder is sturdy, well-made, and it's a joy attracting various species of wild birds right outside my window. A must-have for anyone wanting to bring nature closer.
Great feeder! Easy to install and the birds love it.
This birdhouse has brought so much life into our backyard! My kids adore watching the different types of birds that come by. It’s durable, easy to clean, and definitely worth every penny
A joy watching the birds every morning, well worth the price.
Transform your window into a birdwatcher's paradise with this feeder. Its innovative design allows for up-close bird viewing, creating a unique and immersive experience. Made with quality materials, it's durable and weather-resistant, ensuring long-lasting enjoyment. Bring nature's beauty right to your home with this delightful feeder.
The kids are thrilled with our new visitors. Great product!
This feeder brings nature to your window, offering a front-row seat to colorful bird visitors. Its clear design allows for easy birdwatching, and the sturdy construction ensures durability. A delightful addition to any home, bringing joy and beauty right to your doorstep.
Birdwatching joy at home.